Complaints and feedback
Compliments, suggestions and complaints all help us improve the support we give young people and their families. Raising a concern will never affect the support you or your young person receive from Kickstart.
How to tell us
Use whichever way suits you. You can stay anonymous.
1800 229 736
contact@kickstartvic.com.au
Tell any Kickstart mentor or staff member and they'll pass it on.
24 Denham Crescent, Cranbourne North VIC 3977
What happens next
We let you know we've received your feedback or complaint.
We ask what outcome you'd like.
Fairly and confidentially.
You'll hear from us along the way.
Including anything we've changed as a result.
Getting help
You can ask a family member, friend, support coordinator or advocate to help you, or to speak for you.
Find a free advocate through the Disability Advocacy Finder (askizzy.org.au/disability-advocacy-finder).
Call TIS National on 131 450 and ask them to call us.
Use the National Relay Service on 133 677.
Not happy with how we handled it?
If you're an NDIS participant, or receive NDIS-funded support from us, you can contact the NDIS Quality and Safeguards Commission at any time. You don't have to complain to us first.
1800 035 544
www.ndiscommission.gov.au
If a young person or anyone else is in immediate danger, call 000.
Call 1800 229 736 or send us a message. We'll listen.
Send it online
Use this form for a complaint, a compliment or an idea. It goes straight to our team.
You can stay anonymous
Leave your name and contact details blank. We'll still look into it, but we won't be able to reply to you.
Someone can help you fill it in
A family member, friend, support coordinator or advocate can write it with you or for you.
Prefer to talk?
Call 1800 229 736 instead.
Tell us a little about your young person and we’ll be in touch. Prefer to talk? Call 1800 229 736.
Ready to refer? Skip the enquiry and submit a full referral →
