FAQ
Quick answers about who we support, how to start and how funding works. Each service page has its own questions too.
Getting started
Young people aged 8 to 30 with disability, neurodivergence and complex support needs, and young people connected with Child Protection services.
South east Melbourne, with respite houses in Rye and Cranbourne. If you're unsure about your suburb, ask us.
Use the online referral form or call 1800 229 736. We reply within 1 business day.
We get in touch, then book a meet and greet with you and your young person before anything starts.
Our team
Every staff member holds NDIS Worker Screening and a Working with Children Check.
Consistency is central to how we work. We build small, stable teams so your young person sees familiar faces.
Yes. We attend care team meetings and provide shift reports and end of plan evidence reports.
Funding and costs
Yes. Our NDIS registration number is 4-HZ8ZVNF.
NDIS self-managed, plan-managed and agency-managed plans, plus other options listed on our Funding options page.
Some group activities have a small entry fee, which is listed on the activity.
Feedback
Call 1800 229 736, email contact@kickstartvic.com.au or see our Complaints and feedback page. Raising a concern will never affect your young person's support.
Yes. See our Accessibility page or call us and we'll work with you.
Call 1800 229 736 or send us a message. We reply within 1 business day.
Tell us a little about your young person and we’ll be in touch. Prefer to talk? Call 1800 229 736.
Ready to refer? Skip the enquiry and submit a full referral →
